The typical turnaround time for a watch service at Balance & Barrel is 3 to 4 weeks. However, this can vary depending on the type of service required and whether any special parts need to be ordered.

Once your watch is delivered, it undergoes a thorough inspection. After carefully assessing the condition and required repairs, we create a detailed estimate outlining the necessary services and costs. This estimate is then sent to you for review and approval before any work begins, ensuring complete transparency!

At Balance & Barrel, we currently do not service Timex watches, Pin-Lever movements, or chronograph movements. If you have questions about a specific brand or movement, please reach out, and we’ll be happy to help!

We typically use USPS to return serviced watches due to its reliability and tracking options. However, if you prefer a different shipping provider, please let us know—we’re happy to accommodate your request to ensure your timepiece gets back to you safely and conveniently.

We provide a 1-year warranty on all mechanical and quartz watch services, ensuring the quality and reliability of our repairs. Additionally, we offer a 1-year warranty on battery replacements for your peace of mind. If any issues arise within the warranty period, simply contact us, and we’ll be happy to assist.

A full watch service at Balance & Barrel includes:

1. Complete disassembly of the watch movement.

2. A thorough 5-step cleaning process to remove dirt and old lubricants.

3. Precision oiling and regulation to ensure accurate timekeeping.

4. A comprehensive final inspection to verify performance and quality.